Privacy Policy

1. Data we collect

When you make a booking we collect your name, email address, phone number, country of residence and the details of the stay itself. Where a prepayment is required, payment details are handled by our payment provider and are not stored on our systems.

When you browse the site we collect standard technical information such as pages visited and approximate location, used to keep the site working and to understand which destinations are in demand.

2. Why we use it

We use your details to arrange and confirm your booking, to pass necessary information to the property, and to contact you about the reservation.

If you opt in, we use your email address to send hotel offers and travel inspiration. You can withdraw that at any time using the unsubscribe link in any message.

3. Who we share it with

We share the details required to fulfil your booking with the accommodation provider, typically the guest name, dates, room type and any special requests.

We do not sell personal data. We share it with service providers such as our email and hosting suppliers only to the extent needed to run the service.

4. How long we keep it

Booking records are kept for as long as required by Italian accounting and tax law, generally ten years. Marketing preferences are kept until you withdraw consent.

5. Your rights

Under the GDPR you can request access to your data, correction of inaccuracies, deletion, restriction of processing, and a copy in a portable format.

To exercise any of these, write to Uffici.zttw@gmail.com. We respond within one month. You may also complain to the Garante per la protezione dei dati personali.

6. Security

The site is served over an encrypted connection, and access to booking records is limited to staff who need it. No system is perfectly secure, but we take reasonable measures to protect what we hold.